IT governance, management and organisation.
This gives the
lecture and case material for a lecture series
about ICT governance, management and organization (9 weeks,
with every two week an extra two hour's cases). This
page has three parts:
A. the sheets connected to the chapters of the book supporting
the lectures;
B. the cases to
exercise and
C. a set-up for doing literature studies using the material of the
book.
Let us start:
A. The sheets connected with the chapters in
the book ICT governance, management
and organization (Thiadens, Doorn, 2008,
ISBN
978-1-4092-2709-0,
download 5 euros)
are.
Part 1: The basis: governance, management and organization
of IT.
Chapter 1.:
Governance and management of IT.
Chapter 2.:
Flexible operations starts with an architecture.
Part 2.: Organization of IT, including organization of IT
within chains of
organizations and communities.
Chapter 3.:
The principles behind a process oriented set-up of an
organization.
Chapter 4.:
Today, a demand organization structured according to BiSL, next a
sourcing
governance function?
Chapter 5.:
The supply side: application management (ASL 1.1.).
Chapter 6.:
The supply side: operations using ITIL vs. 2, ISO20000 or ITIL
version 3?
Chapter 7.:
Other methods for structuring IT: types and possibilities.
Chapter 8.:
Using the methods in practice: the organization structure of those
(chains of) ICT organization (s).
Part 3.:
Controlling ICT: alignment, governance and ICT
management.
Chapter 9.:
Organization/ ICT Alignment, ICT governance and the
result
Chapter 10.:
ICT governance and ICT
management.
Chapter 11.:
Compliance, standardization, consolidation and
durability.
Chapter 12.:
Dealing with
sourcing.
Part 4.: Aspects.
Chapter 13.:
Value management and
accounting.
Chapter 14.:
Human resource
management.
Chapter 15.:
Contracts, SLAs and catalogues: making and managing.
Chapter 16.:
Confidentiality, reliability and continuity management.
Part 5.: Heading for tomorrow: in essence the same; different in shape.
Chapter 17.: Heading for to-morrow: in essence the same, different in shape.
B.
The cases are:
Part 1: The basis: governance, management and organization
of IT.
1. Housing organization Actium.
2. The “Health for all” group.
Part 2.: Organization of IT, including organization
of IT within chains of
organizations and communities
3. The PGGM pension fund.
4. Turbo Trade.
Part 3.: Alignment, IT governance, management and
organization.
5. Bayer: control of IT facilities..
6.
Easy service: catering and other necessities delivered.
Part 4.: Aspects.
7. KCLR.
8. International Electronics.
Instructors can get access to possible hints and solutions for the cases.
C.
Possible assignments
for literature studies using the text
are given
here
and also in the
download (appendix a) or the book.